Customer Care
Return Policy
Simple, fair returns on unused golf equipment. Here's how it works.
30-Day Return Window
You have 30 days from the date of delivery to request a return. Products must be unused and in their original, unopened packaging to qualify.
Original Condition Required
Items must be in original, unopened condition with all tags, manuals, and packaging intact. Used, damaged, or opened items are not eligible for return.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Processing
Once we receive and inspect your returned item, refunds are processed within 5-7 business days to your original payment method.
How to Start a Return
To initiate a return, email us with your order details — order number, the item(s) you want to return, and the reason for the return. We'll respond with return instructions and the shipping address.
Questions about your order before placing a return? Reach out at team@greenbox-golf.madethis.app and we'll get back to you fast.